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Home > What's on > Terms of booking
Terms of booking

Tickets for Questors productions are on general sale to the public.

(Note: The following terms and conditions apply to most productions by The Questors, but other terms and conditions may apply to productions by other companies.)

Discounts
Questors members are entitled to discounted ticket prices for most productions. Members may be asked to show their membership cards. Members' tickets are not transferable.

Concessions
Concessions (where applicable) are available to anyone under 26 years of age, senior citizens, full-time students, state benefit claimants and Ealing Leisure Pass holders. Evidence may be requested.

Reservations
Only Questors members may reserve tickets. These must be paid for within 7 days or 2 days before the performance, whichever is sooner, or they will be released without further warning.

Refunds and exchanges
If tickets are returned at least 3 days prior to the performance they may be exchanged for another date or a credit against future bookings may be given. Cash will not, in normal circumstances, be refunded.

Free child tickets for members
Questors members may bring up to four children to most performances (excludes Christmas shows and special events) at no extra charge when booked at the same time as the member's ticket. Tickets to be collected from the box office with the child(ren) present. "Child" means someone under 18 and in full-time education.

Group bookings
Discounted tickets are usually available to groups of 7 or more.

School bookings
Special prices are available to school parties for certain designated performances. For more details contact the Theatre Office on 020 8567 0011.

Errors
Tickets should be checked at the time of purchase, as mistakes cannot be rectified later.

Latecomers
Latecomers will not be admitted until a suitable break in the performance.

Admission
The management may refuse admission to ticket-holders or ask them to leave, for the benefit of other members of the audience or the smooth running of a performance.

Advertised programme
The management may alter the advertised programme in unforeseen circumstances.