The management reserves the right, in combination with any other statements that may be displayed on the premises, to:
1. Refuse admission of the ticket holder to the premises.
2. Request the ticket holder to leave the premises.
3. Refuse admission to the auditorium of latecomers or delay entry until a suitable break or interval in the performance/event.
4. Cancel or abandon a performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than at the management’s discretion a possible percentage or maximum refund to the ticket holder of the value of the ticket.

Audience members who leave the auditorium once the performance has started may be asked to wait in the foyer until an appropriate moment in the performance to re-admit them. Re-admittance may be refused if there is no appropriate moment or admittance will cause disruption. No refund or exchange will be offered.

The Questors Theatre reserves the right to make alterations to the advertised programme at any time and without advance notice. The Questors Theatre does not have understudies and so it may be necessary to cancel a performance at short notice due to cast illness. For this reason please ensure the Box Office has your correct contact details.

Age guidance for each production can be found on our website. If you have any concerns before booking, please contact a member of the Box Office on 020 8567 5184.

Tickets are non-refundable and will become void if re-sold. Subject to availability we are sometimes able to exchange tickets for another performance of the same production. If an event has sold out we are happy to try and re-sell your tickets. Please note that we cannot guarantee the re-sale of your tickets. If they are re-sold, you will be refunded via the original payment method. Cash refunds will be held at Box Office for collection.

Tickets cannot be refunded unless a performance is cancelled. In the event of a cancelled performance, patrons will first be offered the opportunity to exchange tickets for another performance; if there are no alternative tickets or if the patron is not able to attend an alternative performance the full purchase cost of the ticket will be refunded.

Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date.

Smoking is prohibited within our buildings.

The use of photographic or recording equipment during any performance is strictly prohibited.

The Questors Theatre cannot permit glassware to be brought into the auditorium. Plastic cups are provided at the bar or from Front of House staff.

Mobile phones, pagers, watches and other portable electrical devices must be silenced, including vibration functions, before entering the auditorium.

Strobe lighting, smoke effects and gunshots are sometimes used in productions. Signs will be displayed informing you of this in advance.

The Questors Theatre cannot be held responsible for any personal items brought to the venue.

The Questors Theatre does not charge a booking fee for tickets booked through the Box Office or online.

When booking tickets online it is possible to make a donation to The Questors Theatre which will be added to your order total. If you do not wish to make a donation you are able to opt out on the Donations page or in the Basket before purchase.

The Questors is a charity and it is possible to Gift Aid any donation that you give to The Questors. If you wish to Gift Aid your donation please click the relevant tick box on the Donation page. Click here for more information regarding Gift Aid.

If required, we will endeavor to post all tickets out within 2 working days of making a booking. Tickets will be posted by First Class Post at a cost of £1. The Questors Theatre cannot accept any responsibility for documents mislaid or lost in the post.

Tickets can also be left at the Box Office for collection. If you have chosen to collect your tickets at the Box Office we recommend picking up your tickets at least fifteen minutes before the performance begins. Please bring along the order number and any proof of eligibility for any discounted tickets.

If you lose your tickets then you can request a reprint from the Box Office. Please bring proof of identification.

Upon making a booking we will add you to our mailing list to keep you informed of future productions, news and ticket offers, unless you choose to opt out. We will also store any personal information which you provide to us during the Booking process (e.g. name, telephone number and email address).

We may also share your information with other arts organisations. If at any time you wish to be removed from either of these mailing lists you can contact the Box Office on 020 8567 5184, send an email to enquiries@questors.org.uk or remove yourself from the relevant list in the My Account section of our website.

The Questors Theatre will not store your credit or debit card details and payments will be taken on a per transaction basis, as indicated by the card holder via phone or www.questors.org.uk.